Frequently Asked & Questions
Question:What sizes do you offer?

We offer a wide range of sizes to accommodate different foot shapes and preferences, typically ranging from US size 5 to 12 for women and US size 7 to 15 for men. Specific size availability may vary by product.

Question: How can I determine my shoe size?

To find your correct shoe size, we recommend using our size chart available on each product page. You can measure your foot length and width and match it with the corresponding size in our chart for the most accurate fit.

Question:What is your return policy?

We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you can return the shoes for a full refund or exchange, provided they are unworn and in their original packaging.

Question:How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier's website.

Question:Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. Please check our shipping information page for more details.

Question:Are your shoes vegan-friendly?

We offer a selection of vegan-friendly shoes that are made without any animal-derived materials. Look for the "Vegan" label on the product page to identify these options.

Question:How should I care for my shoes?

To prolong the life of your shoes, we recommend cleaning them regularly with a soft brush or damp cloth. Avoid exposing them to extreme temperatures or harsh chemicals, and store them in a cool, dry place when not in use.

Question:Can I cancel or modify my order after it has been placed?

Once an order has been placed, it is processed immediately to ensure prompt delivery. Therefore, we are unable to cancel or modify orders once they have been confirmed. Please review your order carefully before completing your purchase.

Question:Do you offer gift cards?

Yes, we offer gift cards that can be purchased and used for any product on our website. Gift cards are available in various denominations and make the perfect gift for any occasion.

Question:How can I contact customer support?

For any further questions or assistance, our customer support team is available to help. You can reach us via email at support@indeptomart.com or through our contact form on the website.